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- Participate in sales and marketing events both inside and outside the spa
- Manage a team of 5 peoples
- Welcome guests with excellent customer service and according to Club Med procedures
- Provide exceptional customer service to guests and answer any questions they may have about spa services
- Educated on spa retail lines and promote products to clients
- Complete open and closing duties
- Participate in resort life and activities
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- Welcome guests with excellent customer service and according to Club Med procedures
- Provide exceptional customer service to guests and answer any questions they may have about spa services
- Perform a wide range of massage and body treatments to patients
- Participate in sales and marketing events both inside and outside the spa
- Educated on spa retail lines and promote products to clients
- Complete open and closing duties
- Participate in resort life and activities
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- Guarantee the hygiene, safety and quality of service delivered in the restaurant and bar areas
- Enforce company standards and objectives and ensure follow through attitude and behavior of the team
- Budget management, ensure low costs and improve profitability in coordination with the Executive Chef, Bar Manager and Restaurant Manager
- Oversee Bar Manager and Restaurant Manager objectives and ensure they are being met
- Participate in management and service training
- Produce weekly staff scheduling
- Participate in guest interaction and ensure service recovery when needed
- Participate in hygiene and safety committees
- Select local suppliers and partnership agreements with the Executive Chef and Restaurant Manager
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- Construct scenery through carpentry, painting, rigging and work with diverse scenic materials
- Work with the show production team to conceive and build sets as well as accessories
- Set up material and prepare accessories for various events and shows
- Handle all inventory and work with the purchasing team to order more materials when needed
- Organize and ensure the good maintenance of set designing materials and tools
- Work with Entertainment Manager and Costume Designer to agree on show vision
- Create and construct new show decors and reevaluate existing ones
- Set up the stage for the event during the week.
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- Responsible for bar budgets and drink sales/bar margins
- Optimize quality of service and hygiene and safety and team training
- Ensure service delivery and guest entertainment
- Determine product needs/inventory while respecting ordering schedule
- Reach bar objectives according to company standards
- Organize set ups as needed for various events
- Optimize pricing, engage promotional actions and improve marketing and display
- Oversee training of new employees and retraining if necessary
- Responsible for daily shift paperwork such as sales reports, counting cash drawers etc.
- Responsible for coaching, counseling and evaluating all employees to ensure their maximum effectiveness
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- Assist the housekeeping manager in the organization and management of the housekeeping department and coordination with other departments
- Training of the housekeeping team
- Ensure hygiene and safety standards are met
- Distribute housekeeping tasks to the team, distribute worksheets, keys and cleaning products
- Coordinate with front desk for VIP arrivals, special requests and room changes
- Ensure common areas are well kept
- Analyze housekeeping complaints and implement corrective measures
- Assist the Housekeeping Manager with scheduling and planning
- Ensure proper communication throughout the team and departments
- Evaluate staff productivity
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- Issue purchase orders according to the availability of stock and needs stated by internal customers
- Responsible for health and safety, proper conservation and storage of products, cleanliness on premises and goods transportation facilities
- Work closely with country or forwarding agent procurement and supply chain department
- Manage inventories
- Perform stock inventories and enter in information system
- Receive deliveries and check ordered goods (designation, price, quantity, labeling)
- Ensure compliance with customs regulations and clearance requirements
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- Manage the storage of wine bottle
- Do recommendation to the guest in their purchase of wine
- Ensure presentation of the recommendations of the day
- Promote the best selection of wine for lunch and dinner
- Serve the wine to the customer when necessary
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- Responsibility for the musical program in the Club
- Mixing of songs and animation of dance floors
- Ability to adjust to the taste of clients
- Maintenance of the material
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- Ensure proper service delivery and assess employees for training needs
- Establish good working relationships with the team
- Benchmark and competitor monitoring
- Come up with new services and offerings for upscale services
- Oversee front desk, housekeeping, and laundry departments
- Organize meetings with Front Desk Manager, Housekeeping Manager and Laundry Manager to prepare for expected occupancy and updates
- Identify key employees and connect with HR team for employee development and career progression
- Come up with action plan for development of local sales and media marketing
- Develop customization of services within the resort
- Work closely with Finance Manager for budgeting and ensure profitability
- Organize performance reviews and ensure managers are in compliance with company standards and in turn asses their employees
- Assist in preparation of revenue and occupancy forecasting
- Respond to guest requests, problems, complaints and/or accidents prior and throughout their stay
- Assist in hiring decisions and organizing training programs
- Assist in maximizing room revenue and occupancy by reviewing status on a daily basis. Analyze rate variance, monitor credit report and observe daily house count
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- Participate in store sales and stocking
- Organize products in a presentable manner
- Check deliveries and ensure proper handling of merchandise
- Greet customers upon arrival in the store and understand needs
- Assist guests in finding any specific items in the store
- Handle register and ensure guest had a positive experience and has found all items they were looking for
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- Responsible for the budget and optimize production through good management and organization
- Supervise restaurant kitchen operations and maintain food preparation handling and correct storage standards
- Recognize superior quality products, presentations and flavors
- Follow proper handling and right temperature of all food products
- Prepare and cook foods of all types, depending on local cultures and flavors
- Guarantee hygiene, safety and food quality for all restaurants
- Adapt team organization, production, distribution, stocking and transportation according to infrastructure and available resources
- Establish and update menus depending on budgets and occupancy
- Participate in contract drafting for special groups and events
- Participate in the selection of local goods and products
- Conceive new display options depending on daily themes and events in partnership with Events Manager and F&B Manager
- Plan staff schedules according to production needs
- Organize and inspect cleaning of premises and equipment
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- Working closely with the corporate team, regularly update the resort’s social media accounts and manage online & in-resort customer relation, update resort app content
- Plan, create and regularly publish engaging multimedia content of quality (photos, videos) on the resort’s social media accounts (Facebook & Instagram) in line with global & local strategic recommendations
- Plan, create & execute in-resort initiatives designed to engage guests (e.g. delivering random moments of happiness)
- Moderate online discussions when necessary
- Measure the performance of the resort’s social media accounts
- Collect key information from the different resort teams (agenda, special events, dress code…)
- Anticipate and plan content updates to communicate the right information at the right time
- Create, write and diffuse the content through the dedicated content management system in French and English
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- Coordinate daily guest arrivals and departures program managed by senior desk agent and transportation service
- Manage front desk team in ensuring proper customer service, check in/out, sales, information according to daily activities
- Delegate tasks to front desk team and oversee key moments and quality of various services
- Handle any guest issues that are elevated to management
- Participate in department heads meetings
- Organize and participate in team trainings and constantly remind company standards
- Plan hourly schedules based on occupancy and anticipated check ins/outs
- Produce reports for senior management and General Manager
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- Responsible for the quality of the welcome and service in restaurants
- Apply rules of safety and hygiene and train staff when necessary
- Ensure quality of the service and guest satisfaction
- Coach the teams around objectives, attitudes and behaviors
- Responsible for restaurant budgets and sources of profit by managing costs and improving the restaurants' profitability
- Animate guests and responsible for quality service, implement improvement to the service notably by establishing a positive relationship with the guests
- Manage both back and front of the house and work closely with Executive Chef and Hotel Services Manager on a daily basis
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- Support the Finance Manager in duties with administrative and operation day to day operational work
- Work with the Finance Manager to guarantee accounting reliability, monitor budgets
- Analyze financial statements and reports
- Ensure proper management of stocks and inventory
- Maintain good standing relationships with local authorities
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- Deploy corporate strategy for the resort
- Guarantee accounting reliability, monitor budgets and act as financial and administrative advisor to department managers and General Manager
- Draw and analyze financial statements and reports along with General Manager (e.g. weekly piloting, monthly closures, forecasts etc)
- Partner with Department Managers to determine reduction in expenses without affecting product quality/service delivery
- Analyze and present accounts to shareholders
- Notify corporate team when resort is non-compliant with processes and failure to adhere to deadlines and financial schedule as announced
- Ensure proper application of accounting procedures in all departments
- Track balance of payments between the resort and investor
- Implement and monitor regulations and standards in applicable legislation
- Conduct internal audit when necessary
- Ensure proper management of stocks and inventory
- Maintain good standing relationships with local authorities
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- Responsible for coordinating the production and distribution of meat products with the Executive Chef
- Apply standards and procedures while respecting hygiene and safety
- Supervise and motivate team
- Ensure buffet maintenance and check supply
- Receive, inspect, and store meat upon delivery and ensure meat quality
- Cure, smoke, tenderize and preserve meats depending on menu of the week
- Cut, trim, bone tie, and grind meats to prepare meats in cooking form
- Keep work area clean, orderly and free from safety hazards
- Stock and rotate products to ensure freshness and date control
- Receive and unload meat delivery truck and store in designated areas
- Perform other job-related duties as assigned
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- Communicate with HR Manager and resort management team to determine staffing needs
- Build local sourcing base for staff through schools, sites, agencies and networking
- Organize interviews and receive feedback from management team for hiring
- Perform general clerical duties including photocopying, faxing, mailing and filing
- Keep track of benefits and payrolling
- Coordinate training sessions and any employee related issues with Training Coordinator and HR Manager
- Answer any questions asked by company employees pertaining to HR services
- Help complete candidate files and administer new employees
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- Participate in production and preparation of pastry goods as assigned by Pastry Chef and Executive Chef
- Apply company standards and procedures and ensure proper hygiene and safety of the station
- Execute preliminary orders of mise en place for the day
- Keep clean work area and equipment, and ensure pastry area is stocked properly
- Responsible for production of pastries, decorating and display
- Produce pastries according to required quantities (buffets, private parties, items include croissants, muffins, breads, cakes, cupcakes, cookies, pies, desserts etc)
