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Club Med Spa is looking for Spa therapists to work in some of our resorts in the North American zone.
At the Spa we want each guest to have an Amazing Experience and we strive for Excellence.
We are looking for someone with the same philosophy and is willing to work hard.
Spa Therapist Responsibilities
Job brief
We are looking for a qualified spa therapist to provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.
Responsibilities
- Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
- Maintain equipment and sample inventory of products
- Keep documentation and maintain clients files
- Keep a clean and stocked room
- Acknowledge and respond to relevant customer queries, needs and expectations
- Suggest and promote retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends
- Interview clients to assess illnesses or medical conditions that they may have which will keep them from taking proper benefit from massage treatments.
- Take notes regarding each client’s medical history and ensure that appropriate precautions are taken so that the condition is not aggravated.
- Provide clients with knowledge of different types of available massages and suggest appropriate massage therapies for individual clients.
- Explain massage procedure and provide information about oils and creams used during the massage.
- Talk to clients (minimally) during massage treatments to ensure their wellbeing during the procedure.
- Maintain a constructive attitude and add toward a quality work environment.
- Help in all areas of spa operation as requested by the organization
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- Responsible for bar budgets and drink sales/bar margins
- Optimize quality of service and hygiene and safety and team training
- Ensure service delivery and guest entertainment
- Determine product needs/inventory while respecting ordering schedule
- Reach bar objectives according to company standards
- Organize set ups as needed for various events
- Optimize pricing, engage promotional actions and improve marketing and display
- Oversee training of new employees and retraining if necessary
- Responsible for daily shift paperwork such as sales reports, counting cash drawers etc.
- Responsible for coaching, counseling and evaluating all employees to ensure their maximum effectiveness
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- Assist the housekeeping manager in the organization and management of the housekeeping department and coordination with other departments
- Training of the housekeeping team
- Ensure hygiene and safety standards are met
- Distribute housekeeping tasks to the team, distribute worksheets, keys and cleaning products
- Coordinate with front desk for VIP arrivals, special requests and room changes
- Ensure common areas are well kept
- Analyze housekeeping complaints and implement corrective measures
- Assist the Housekeeping Manager with scheduling and planning
- Ensure proper communication throughout the team and departments
- Evaluate staff productivity
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- Issue purchase orders according to the availability of stock and needs stated by internal customers
- Responsible for health and safety, proper conservation and storage of products, cleanliness on premises and goods transportation facilities
- Work closely with country or forwarding agent procurement and supply chain department
- Manage inventories
- Perform stock inventories and enter in information system
- Receive deliveries and check ordered goods (designation, price, quantity, labeling)
- Ensure compliance with customs regulations and clearance requirements
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- Manage the storage of wine bottle
- Do recommendation to the guest in their purchase of wine
- Ensure presentation of the recommendations of the day
- Promote the best selection of wine for lunch and dinner
- Serve the wine to the customer when necessary
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- Ensure proper service delivery and assess employees for training needs
- Establish good working relationships with the team
- Benchmark and competitor monitoring
- Come up with new services and offerings for upscale services
- Oversee front desk, housekeeping, and laundry departments
- Organize meetings with Front Desk Manager, Housekeeping Manager and Laundry Manager to prepare for expected occupancy and updates
- Identify key employees and connect with HR team for employee development and career progression
- Come up with action plan for development of local sales and media marketing
- Develop customization of services within the resort
- Work closely with Finance Manager for budgeting and ensure profitability
- Organize performance reviews and ensure managers are in compliance with company standards and in turn asses their employees
- Assist in preparation of revenue and occupancy forecasting
- Respond to guest requests, problems, complaints and/or accidents prior and throughout their stay
- Assist in hiring decisions and organizing training programs
- Assist in maximizing room revenue and occupancy by reviewing status on a daily basis. Analyze rate variance, monitor credit report and observe daily house count
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- Participate in store sales and stocking
- Organize products in a presentable manner
- Check deliveries and ensure proper handling of merchandise
- Greet customers upon arrival in the store and understand needs
- Assist guests in finding any specific items in the store
- Handle register and ensure guest had a positive experience and has found all items they were looking for
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- Coordinate daily guest arrivals and departures program managed by senior desk agent and transportation service
- Manage front desk team in ensuring proper customer service, check in/out, sales, information according to daily activities
- Delegate tasks to front desk team and oversee key moments and quality of various services
- Handle any guest issues that are elevated to management
- Participate in department heads meetings
- Organize and participate in team trainings and constantly remind company standards
- Plan hourly schedules based on occupancy and anticipated check ins/outs
- Produce reports for senior management and General Manager
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- Support the Finance Manager in duties with administrative and operation day to day operational work
- Work with the Finance Manager to guarantee accounting reliability, monitor budgets
- Analyze financial statements and reports
- Ensure proper management of stocks and inventory
- Maintain good standing relationships with local authorities
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- Deploy corporate strategy for the resort
- Guarantee accounting reliability, monitor budgets and act as financial and administrative advisor to department managers and General Manager
- Draw and analyze financial statements and reports along with General Manager (e.g. weekly piloting, monthly closures, forecasts etc)
- Partner with Department Managers to determine reduction in expenses without affecting product quality/service delivery
- Analyze and present accounts to shareholders
- Notify corporate team when resort is non-compliant with processes and failure to adhere to deadlines and financial schedule as announced
- Ensure proper application of accounting procedures in all departments
- Track balance of payments between the resort and investor
- Implement and monitor regulations and standards in applicable legislation
- Conduct internal audit when necessary
- Ensure proper management of stocks and inventory
- Maintain good standing relationships with local authorities
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- Responsible for coordinating the production and distribution of meat products with the Executive Chef
- Apply standards and procedures while respecting hygiene and safety
- Supervise and motivate team
- Ensure buffet maintenance and check supply
- Receive, inspect, and store meat upon delivery and ensure meat quality
- Cure, smoke, tenderize and preserve meats depending on menu of the week
- Cut, trim, bone tie, and grind meats to prepare meats in cooking form
- Keep work area clean, orderly and free from safety hazards
- Stock and rotate products to ensure freshness and date control
- Receive and unload meat delivery truck and store in designated areas
- Perform other job-related duties as assigned
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- Communicate with HR Manager and resort management team to determine staffing needs
- Build local sourcing base for staff through schools, sites, agencies and networking
- Organize interviews and receive feedback from management team for hiring
- Perform general clerical duties including photocopying, faxing, mailing and filing
- Keep track of benefits and payrolling
- Coordinate training sessions and any employee related issues with Training Coordinator and HR Manager
- Answer any questions asked by company employees pertaining to HR services
- Help complete candidate files and administer new employees
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- Participate in production and preparation of pastry goods as assigned by Pastry Chef and Executive Chef
- Apply company standards and procedures and ensure proper hygiene and safety of the station
- Execute preliminary orders of mise en place for the day
- Keep clean work area and equipment, and ensure pastry area is stocked properly
- Responsible for production of pastries, decorating and display
- Produce pastries according to required quantities (buffets, private parties, items include croissants, muffins, breads, cakes, cupcakes, cookies, pies, desserts etc)
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- Welcome children and parents to the daycare center and sign children in, provide daily program to parents
- Take care of groups of children of various ages and nationalities
- Organize and come up with new activities based on age groups of children
- Reassure children and parents and ensure safety of children when needed
- Respect rules of safety and hygiene
- Maintain material with good state and disinfect games, objects and surfaces
- Participate in games, shows, and quiet time during the day
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- Welcome children and parents to the daycare center and sign babies in (4 to 24 months old), provide daily program to parents
- Take care of groups of babies of various ages and nationalities
- Organize and come up with new activities based on age groups of children
- Reassure children and parents and ensure safety of babies when needed
- Respect rules of safety and hygiene
- Maintain material with good state and disinfect games, objects and surfaces
- Participate in games, shows, and quiet time during the day
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- Participate in production and preparation of baked goods
- Apply company standards and procedures and ensure proper hygiene and safety of the station
- Execute preliminary orders of mise en place for the day
- Keep clean work area and equipment, and ensure baking area is stocked properly
- Responsible for production of baked items, breads, breakfast items and display
- Produce breads/baked goods according to required quantities (buffets, private parties)
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Club Med offers the opportunity to live a unique professional work experience abroad. Joining our teams of Ski Instructors is teaching skiing techniques in exceptional snow conditions. Our instructors provide coaching for participants of all ages.
- Teach ski activity from beginners to advanced level
- Being responsible for adult and child safety
- Ensure the delivery and the promotion of the activity within the village
- Ensure the quality of customer relationships by enhancing the culture and spirit Club Med
- Ensure compliance with health and safety rules Club Med
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- Meet and greet guests upon arrival in the resort
- Escort guests to their rooms and ensure that they meet Club Med’s standards
- Facilitate clients' stay and collaborate to ensure they have the best experience
- Act as brand ambassador in the resort
- Anticipate customer requests and respond proactively
- Ensure that every remarks are managed by the right services of the resort
- Assist clients in booking excursions, à la carte restaurants and other activities
- Inform customers about internal and external services and events
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- Welcome children and parents to the daycare center and sign children in, provide daily program to parents
- Take care of groups of children of various ages and nationalities
- Organize and come up with new activities based on age groups of children
- Reassure children and parents and ensure safety of children when needed
- Respect rules of safety and hygiene, especially when working with younger children
- Maintain material with good state and disinfect games, objects and surfaces
- Participate in games, shows, and quiet time during the day
