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Summer Resorts : Caribbean (including Florida)
  • Assist the housekeeping manager in the organization and management of the housekeeping department and coordination with other departments
  • Training of the housekeeping team
  • Ensure hygiene and safety standards are met
  • Distribute housekeeping tasks to the team, distribute worksheets, keys and cleaning products
  • Coordinate with front desk for VIP arrivals, special requests and room changes
  • Ensure common areas are well kept
  • Analyze housekeeping complaints and implement corrective measures
  • Assist the Housekeeping Manager with scheduling and planning
  • Ensure proper communication throughout the team and departments
  • Evaluate staff productivity
Hotel Services
Summer Resorts : Caribbean (including Florida)




  • Ensure proper service delivery and assess employees for training needs
  • Establish good working relationships with the team
  • Benchmark and competitor monitoring
  • Come up with new services and offerings for upscale services
  • Oversee front desk, housekeeping, and laundry departments
  • Organize meetings with Front Desk Manager, Housekeeping Manager and Laundry Manager to prepare for expected occupancy and updates
  • Identify key employees and connect with HR team for employee development and career progression
  • Come up with action plan for development of local sales and media marketing
  • Develop customization of services within the resort
  • Work closely with Finance Manager for budgeting and ensure profitability
  • Organize performance reviews and ensure managers are in compliance with company standards and in turn asses their employees
  • Assist in preparation of revenue and occupancy forecasting
  • Respond to guest requests, problems, complaints and/or accidents prior and throughout their stay
  • Assist in hiring decisions and organizing training programs
  • Assist in maximizing room revenue and occupancy by reviewing status on a daily basis. Analyze rate variance, monitor credit report and observe daily house count
Hotel Services
Summer Resorts : Caribbean (including Florida)
  • Coordinate daily guest arrivals and departures program managed by senior desk agent and transportation service
  • Manage front desk team in ensuring proper customer service, check in/out, sales, information according to daily activities
  • Delegate tasks to front desk team and oversee key moments and quality of various services
  • Handle any guest issues that are elevated to management
  • Participate in department heads meetings
  • Organize and participate in team trainings and constantly remind company standards
  • Plan hourly schedules based on occupancy and anticipated check ins/outs
  • Produce reports for senior management and General Manager
Hotel Services
Summer Resorts : Caribbean (including Florida)
Hotel Services
Summer Resorts : Caribbean (including Florida)



  • Meet and greet guests upon arrival in the resort
  • Escort guests to their rooms and ensure that they meet Club Med’s standards
  • Facilitate clients' stay and collaborate to ensure they have the best experience
  • Act as brand ambassador in the resort
  • Anticipate customer requests and respond proactively
  • Ensure that every remarks are managed by the right services of the resort
  • Assist clients in booking excursions, à la carte restaurants and other activities
  • Inform customers about internal and external services and events
Hotel Services
Summer Resorts : Caribbean (including Florida)
  • Oversee all Front Desk Agents when Front Desk Manager is absent and handle any guest relation issues when needed
  • Participate in team training sessions and determine areas of opportunity
  • Assist Front Desk Manager in organizing, management and coordination with other departments
  • Ensure hygiene and safety of personnel and guests at all times
  • Coordinate groups and events preparation
  • Check in/out guests and tour the rooms
  • Lead by example and answer any questions the Front Desk team may have
  • Coordinate with housekeeping and maintenance when needed
  • Run reports each month and provide service recommendations to management team
  • Assist Front Desk Management in team evaluations and determining promotions
Hotel Services
Summer Resorts : Caribbean (including Florida)

meet our GOs_KanaRECEPTION


  • Welcome guests with excellent customer service and according to Club Med procedures
  • Provide exceptional customer service to guests and answer any questions they may have about the facilities
  • Participate in sales of various services and offerings
  • Handle cash and guest room payment
  • Ensure work space is neat and clean
  • Handle any complaints and service recovery as needed with the supervision of Front Desk Manager
  • Check in/out guests as they arrive and leave the property / room changes
  • Inform guests on daily activities happening at the resort
  • Manage switchboard, wake up calls, and mail
  • Ensure first aid kits are fully stocked
  • Handle currency exchange
  • Work with guests to deposit valuable objects when requested
  • Participate in resort life and activities
Hotel Services

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