Revenue Manager- Group Sales Liasion

Job Locations US-Miami
Job ID


Revenue Manager - Group Sales Liaison

The Revenue Manager - Group Sales Liaison ensure a seamless process of pricing & quoting as well the fluidity of sales for groups while optimizing and maximizing room revenue and respecting the global strategy set by the BU RMP.

Your positon

  • Reports directly to Director of Revenue Management and Pricing

Essential Duties and Responsibilities

  • Develop an efficient Meeting & Events price quoting process
    • 24 hour response time to all quote requests for NAM resorts
    • 48 hour response time for Izone
    • 72 hour response time for FRB
  • Ensure all RMP Group supporting tools are up to date and deliver accurate info (OSCAR, Group Grid… etc)
  • Provide guidance to the sales teams, on group pricing, room availabilities, space opportunities
  • Ensure outstanding customer service is delivered by respecting delays of pricing quoting process
  • Manage the booking validation process as well as all other e-mails sent to Group Admin. mailbox
  • Represents the RMP Department at Meeting & Events BV Drivers and PPV meetings
  • Assist the BU commercial countries at time of budget and forecast to ensure clear view of the business.
  • Study, recommend and build requests for promotional offers (sales analysis, definition of the scope of the offer, communication)
  • Educate the Meeting & Events teams for the key contribution countries about RMP rules and procedures on a regular basis
  • Perform other incidental and related duties as required and assigned



  • Strong understanding of rooms and C&E revenue management
  • Strong analytical, financial modelling, and critical reasoning skills
  • Clear understanding of the global objectives for Meeting & Events
  • Strong knowledge of volume price relationships



  • Maximize occupancy in key periods by negotiating Meeting & Events to ensure capacity is realized.
  • Identify key resorts and periods to fill with Meeting & Events clientele and share with sales teams.
  • Excellent written and verbal communication skills required
  • Operate effectively as team player who is able to work across multiple functions and disciplines
  • Priority and time management
  • Pedagogy through on-going coaching and educated explanation beyond space and price decisions


  • Ability to work independently as required
  • Ability to influence and work collaboratively throughout the organization to achieve objectives
  • Ability to position yourself as Business Partner while demonstrating rigor and consistency
  • Ability to be proactive and propose solutions
  • Ability to analyze, synthesize and justify arguments


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