The primary responsibility of the Help Desk Intern is to act as first point of contact for internal customers. Responsible for assisting with IT related incidents or requests. Ensures tickets are created and information are entered accurately into the Help Desk Ticketing System. Evaluate user problems and attempts to provide immediate resolution. Escalate issue to appropriate ITS team as necessary. Responsible for maintaining a high level of customer service.
Overall, the candidate must combine both IT skills with excellent people skills. The ability to work with all staff levels on both technical and training requirements is essential to job success.
ESSENTIAL DUTIES & RESPONSIBILITIES:
KNOWLEDGE, SKILLS & ABILITIES:
EDUCATION and/or EXPERIENCE:
The ideal candidate will possess a combination of the following education and/or equivalent experience:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, and reach with hands and arms, and talk or hear. Must be able to lift 40 lbs.