• Reservation Sales Agent

    Job Locations CA-QC-Montréal
    Job ID
  • Mission



    Are you ready to work for a company where you can discover the joy, fun and romance of worldwide travel and experience a unique professional opportunity?

    Club Med is the world’s leading, all-inclusive vacation brand with over 65 resorts worldwide. We specialize in luxury, all-inclusive vacations and have welcomed guests of all ages around the world for more than 60 years. In 2015, Club Med was the proud recipient of the Travelers’ Choice Award from Trip Advisor!

    Apply now; the next training class begins June 4th, 2018

    SUMMARY  Sells the Club Med product & provide information on packages to Gentils Membres (GMs) & travel agents, upsells with acceptable “talk-time” and call control by performing the following duties:


    • Primary responsibility is to drive and convert sales.
    • Collect and enter reservation information into computer reservation system, read data return to determine space availability and price.
    • Read & figure member and agent accounts, determine package prices, membership fees, taxes and commissions.
    • Explain Club Med policies and procedures.
    • Provide outstanding customer service to GMs and travel agents.
    • Reference collateral material to include brochures, application manuals, promo charts and memos.
    • Explain add-ons and sporting activities.
    • Utilize sales training, quality assurance feedback and Trusted Advisor® skills
    • Build outstanding rapport with every caller.
    • Maintain enthusiasm & professionalism on all calls while utilizing proper phone etiquette.
    • Ask for the sale on every potential sales call.
    • Make outbound calls to reinforce the sale and attempt to collect payment for files on option.
    • Fully recap every reservation by verifying details of bookings for accuracy and completeness prior to taking payment.
    • Consistently maintain Standards of Quality.
    • Act courteously and respectfully to all GMs, travel agents and co-workers.

    Specialized Skills Required After Training

    • Familiarity with Club Med Villages
    • Expert knowledge on North American zone villages
    • Expert knowledge on the workings of a Club Med village
    • Continually keep updated on changes in product



    QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    EDUCATION and/or EXPERIENCE  (3) High school diploma or general education degree (GED); and at least one year sales experience and/or training; or equivalent combination of education and experience.


    LANGUAGE SKILLS  (3) Bilingual (French/English) preferred.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization


    MATHEMATICAL SKILLS  (3) Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 


    REASONING ABILITY  (3) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


    PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  Specific vision abilities required by this job include close vision, and ability to adjust focus.


    WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


    CLUB MED  Type 35-40 wpm. Must be flexible, adaptable to constant change, and continually keep updated on changes in product. Strong verbal and reading comprehension skills required.  Must have excellent sales skills be able to handle multiple tasks.  Computer and telephone skills required.  Ability to maintain a professional, upbeat and service oriented attitude.  Telephone sales/marketing experience and broad geographical knowledge preferred.


    Club Med provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Club Med complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Club Med expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status

    SIGN ON RAMP UP BONUS: There is a $1000 sign on bonus. The first installment will be paid after your completion of 6 months. The second installment of $500 will be paid at your completion of 1 full year (must be employed with Club Med).


    • We offer competitive pay and world class benefits, including:

      • 100% paid Medical, Dental, Vision, Life, and Disability Insurance Benefits
      • Paid vacation, holiday and sick time
      • $1,000 Sign-on bonus (see details below)
      • No shifts after 7:00PM
      • All calls are inbound
      • Incredible vacation stays at resorts anywhere in the world
      • Opportunities for advancement and training
      • Bright and open floor plan with floor-to-ceiling windows
      • Great location right off the 101 and 60 freeways
      • Up to $500 each year 1/2 Airfare allowance for your personal vacation to any Club Med resort.
      • Friends and family rates for resort stays
      • Monthly sales contests and a rewarding incentive plan
      • Paid training
      • Company matching 401K Program
      • Tuition reimbursement (full time)
      • Employee referral bonuses
      • IATAN Travel Benefits

    Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Med has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 65 resorts located in the most beautiful sites in the world. Our corporate offices are located in Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami, with sales offices situated in Montreal, Arizona, and Mexico City as well as dozens of other countries.


    In the corporate offices, Club Med offers career opportunities, development programs, a generous benefits package and great discounts to travel to our resorts. Our mission: to be the creators of happiness.


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