Guest Relations Agent (Bilingual ENG/FR)

Job Locations Summer Resorts : Caribbean (including Florida)
Job ID
Hotel Services




  • Meet and greet guests upon arrival in the resort
  • Escort guests to their rooms and ensure that they meet Club Med’s standards
  • Facilitate clients' stay and collaborate to ensure they have the best experience
  • Act as brand ambassador in the resort
  • Anticipate customer requests and respond proactively
  • Ensure that every remarks are managed by the right services of the resort
  • Assist clients in booking excursions, à la carte restaurants and other activities
  • Inform customers about internal and external services and events



  • Minimum of 2 years experience in customer service
  • Strong analytical and problem-solving skills
  • Very good interpersonal and communication skills
  • Bilingualism (English and French mandatory)
  • Experience in hospitality is an asset
  • Practice of several foreign languages ​​is desired



The All-Inclusive Career

 Compensation package includes:

  • 6 months contract (renewable)
  • Round trip airfare covered
  • Room & board provided
  • Full access to all resort amenities
  • Competitive salary and healthcare package



 What’s in it for you?

  • Chance to be part of a multicultural team from around the world
  • Opportunity to grow fast professionally as a manager
  • Opportunity to travel the world in exotic locations
  • Discover new skills and talents
  • Share a lifestyle with international guests.



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